Shipping & Return Policy

Shipping policy

STORE PICKUP – 144 Garafraxa St. S., Durham, Ontario

  • Orders can be picked up Tuesday – Friday, from 10:00am – 5:00pm, Saturday 10:00am – 4:00pm and are generally ready within an hour during store hours. You’ll be notified when order is ready by either phone or email as per your choice

USED BOOKS FOR SALE

  • Used books for sale. I accept used books and can offer store credit for any books I feel I can re-sell. At this time, store credit cannot be applied through the website.

  • Our books are second-hand books. Mostly gently loved books,  there still may be a few ex library or well-used books in the lot. Please contact us to confirm condition/ have photos of item sent to you. 

  • Note: the covers of books in stock may not match the cover image on the website. If you are collecting for covers, or the cover art matters to you, you may wish to contact me before completing your order to ensure the edition I have is the one that you want. I try to stock used books that are in good condition. 

We ship anywhere in Canada. shipping

We offer the following options: 

1. Same day/next day pickup in Durham

2. Calculated shipping rates on all other orders

The Bookstore  is currently open for in-store browsing or pickup. 

 

1. Curbside pickup in Durham

At checkout, you may select “Pick up” as the delivery method. 

You will receive a notification when your order is ready for pickup. You may pick up your order between 10am and 5pm Tuesday to Friday, 10am and 4pm on Saturday , from The Bookstore in Durham

The store is open for browsing and in-store shopping.

2. Calculated shipping rates on all orders

We offer the choice of Expedited Parcel, Xpresspost or Priority shipping from Canada Post.

Rates for these services are calculated based on your postal code and the estimated weight of your order. These rates may be subject to HST. For a comparison of these services, see Canada Post’s website

These calculated rates are estimates and are subject to change. We will notify you if we need to adjust your rate before we ship your order. If the new rate is higher, you will be given the option of modifying or cancelling your order, or paying the difference. 

We ship Canada-wide with Canada Post. Under normal circumstances, shipments in Ontario will generally arrive in 1-3 business days. Orders outside of Ontario may take up to 7 days, or longer. We offer no guarantees regarding delivery times. For information about possible delays due to COVID-19, please see Canada Post’s website.

Please choose your shipping preference at checkout.

Other Considerations

Orders will be filled on a best-efforts basis

Sometimes we may be unable to locate some or all of your items.

If we are unable to fulfill all or part of you order, you will be notified, and you will not be charged for the missing item(s). If this changes your shipping rate, you will be notified to allow you to modify your order, cancel it, or pay the new rate. 

Orders are shipped within 24 hours on regular business days Monday – Friday, excluding statutory holidays. Orders shipped by Expedited Canada Post  are estimated to arrive approximately 2 – 7 business days in Canada and 3 – 10 business days to the United States after shipping. Please note that shipping to select rural or remote destinations may result in extended shipping times.

Once your order is processed and shipped, you will receive an email with a Canada Post Tracking number. Appropriate taxes will be charged. The Bookstore is not responsible for any additional shipping costs if your parcel is returned (Failure to deliver) due to incorrect address given at time of order confirmation.

Orders under $200.00 that are being shipped to the United States should enter the U.S without duty charges, but The Bookstore cannot control when duties will be charged. Customer will be responsible for any duties, customs or taxes charged at the Border.

 

Refund Policy

ALL ITEMS ARE FINAL SALE

We are not accepting returns.

If you are unhappy with your purchase for any reason, please contact us at info@thebookstore.ca and we will endeavour to make things right.