Shipping & Return Policy

Shipping policy

We ship anywhere in Canada.

We offer the following options: 

1. FREE same day/next day curbside pickup in Durham

2. FREE shipping in Ontario on orders over $100

3. Flat rate shipping of $9.99 in Ontario on orders over $50

4. Calculated shipping rates on all other orders

Some restrictions may apply. See below for details.

The Bookstore  is currently open for in-store browsing or pickup. 

 

1. Curbside pickup in Durham

At checkout, you may select “Pick up” as the delivery method. 

You will receive a notification when your order is ready for pickup. You may pick up your order between 10am and 5pm Tuesday to Friday, 10am and 4pm on Saturday , from The Bookstore in Durham

When you arrive please wait — we will bring your order out to you. If you’d also like to come in and browse, please do! The store is open for browsing.

2. FREE shipping anywhere in Ontario on orders over $100

Orders of $100 or more are eligible for free shipping to anywhere in Ontario.

Generally we use Canada Post’s Expedited Parcel service, although we may occasionally use another service. 

Under normal circumstances, shipments in Ontario will generally arrive in 1-3 business days. We offer no guarantees regarding delivery times. For information about possible delays due to COVID-19, please see Canada Post’s website.

4. Flat rate shipping of $9.99 in Ontario on orders over $50

A flat shipping rate of $9.99 available on Ontario orders of $50 or more, unless they otherwise quality for free shipping. This rate is subject to HST.

Generally we use Canada Post’s Expedited Parcel service, although we may occasionally use another service. 

Under normal circumstances, shipments in Ontario will generally arrive in 1-3 business days. We offer no guarantees regarding delivery times. For information about possible delays due to COVID-19, please see Canada Post’s website.

5. Calculated shipping rates on all other orders

For orders that do not qualify for free or discounted shipping, we offer the choice of Expedited Parcel, Xpresspost or Priority shipping from Canada Post.

Rates for these services are calculated based on your postal code and the estimated weight of your order. These rates may be subject to HST. For a comparison of these services, see Canada Post’s website

These calculated rates are estimates and are subject to change. We will notify you if we need to adjust your rate before we ship your order. If the new rate is higher, you will be given the option of modifying or cancelling your order, or paying the difference. 

We ship Canada-wide with Canada Post. Orders outside of Ontario may take up to 7 days, or longer. We offer no guarantees regarding delivery times. For information about possible delays due to COVID-19, please see Canada Post’s website.

Other Considerations

Orders will be filled on a best-efforts basis

Sometimes we may be unable to locate some or all of your items.

If we are unable to fulfill all or part of you order, you will be notified, and you will not be charged for the missing item(s). If this changes your shipping rate, you will be notified to allow you to modify your order, cancel it, or pay the new rate. 

Images may not exactly match product

Although we make every effort to ensure that the cover of the book you receive will be the same as the photo, this may not always be the case. If this is important to you, please contact either before submitting your order, or before your order has shipped, and we will happily verify the cover for you.

We are not currently accepting returns

Due to the ongoing COVID-19 pandemic, we are not currently accepting returns: all items are final sale. Please see our Refund Policy for details. 

Order eligibility for free or flat rate shipping is calculated before tax

Orders are shipped within 24 hours on regular business days Monday – Friday, excluding statutory holidays. Orders are shipped by Expedited Canada Post. Orders are estimated to arrive approximately 2 – 7 business days in Canada and 3 – 10 business days to the United States after shipping. Please note that shipping to select rural or remote destinations may result in extended shipping times.

Once your order is processed and shipped, you will receive an email with a Canada Post Tracking number. Appropriate taxes will be charged. The Bookstore is not responsible for any additional shipping costs if your parcel is returned (Failure to deliver) due to incorrect address given at time of order confirmation.

Orders under $200.00 that are being shipped to the United States should enter the U.S without duty charges, but The Bookstore cannot control when duties will be charged. Customer will be responsible for any duties, customs or taxes charged at the Border.

 

Refund Policy

ALL ITEMS ARE FINAL SALE

Due to the ongoing COVID-19 pandemic, we are not accepting returns or exchanges at this time.

If you are unhappy with your purchase for any reason, please contact us at info@thebookstore.ca and we will endeavour to make things right.